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Technical support

  • How do I turn on notifications?
  • How do I troubleshoot audio or video issues during a Behavioral Health session?
  • I experienced a bug or technical issue; what should I do?
  • I'm having trouble uploading a photo; what should I do?
  • My clinician asked me to establish a video connection, but I’m having technical issues.
  • How does a video visit work?
  • What happens if I don’t receive a text message with my pin to log in?
  • I have a question not listed here in the FAQ. Who do I contact?