Care for children ages 1–17 years old must be requested by a parent or legal guardian who is eligible for the service. In order to receive care, the child must also be eligible for this service through the parent's or guardian’s plan. The parents and legal guardians must use their own account when accessing care on a child’s behalf.
To request care for your child, begin a visit as you normally would. A list of your eligible dependents ages 1–17 will appear. Select who you’re seeking care for, and complete the child’s profile.
Next, the Automated Assistant will gather information about the child’s symptoms, and will deliver the information to one of our clinicians. The clinician will have a text-based conversation with you about your child’s symptoms, using audio, video or photos as needed. For younger children (i.e., under age 5), the clinician will likely request a brief video encounter.
To request care for your child, begin a visit as you normally would. A list of your eligible dependents ages 1–17 will appear. Select who you’re seeking care for, and complete the child’s profile.
Next, the Automated Assistant will gather information about the child’s symptoms, and will deliver the information to one of our clinicians. The clinician will have a text-based conversation with you about your child’s symptoms, using audio, video or photos as needed. For younger children (i.e., under age 5), the clinician will likely request a brief video encounter.