Here are a list of troubleshooting steps to address our most common issue:
- Ensure your phone software and 98point6 app are operating on the most up-to-date version
- Uninstall and reinstall the 98point6 app
- Restart your phone
- Ensure your Wi-Fi connection on your device is working
- Ensure that your audio and video are working and set to the correct input/output sources
- Enable audio/video and notifications for the 98point6 app
If your issue is unresolved, please describe your issue via our contact us form. A representative will reach out to you to help resolve the matter.