First, please check that you have enabled the app to access your camera. This will allow you to upload pictures of the injured or affected area, as well as allow the doctor to initiate video, if necessary.
If using an Android device:
Settings > App and Notifications > Find 98point6 (may need to click on “see all apps”) > Click permissions > click on camera (or mic) > Click allow.
If using an iOS device:
Setting > Privacy > Camera > 98point6 > toggle to set permission
If this does not resolve the issue, please contact us.