First, please ensure that you allow the app to access your camera. This will allow you to upload pictures of the injured or affected area, as well as enable the doctor. to initiate video, if necessary.
If you haven't set this up prior to requesting a visit, you may be asked to allow camera access before the video can start. Go to your device settings on mobile and enable microphone and video access by the 98point6 app.
If using an Android device:
Settings > App and Notifications > Find 98point6 (may need to click on “see all apps”) > Click permissions > click on camera > Click allow.
If using an iOS device:
Setting > Privacy > Camera > 98point6 > toggle to set permission
If this does not resolve the issue, please contact us.