Please ensure that you allow the app to access your camera. If you are using your browser on your computer, ensure that the browser does not block the app from using the camera. This will allow you to upload pictures of your injured or affected body area as well as allow the doctor to do a video call if needed.
If you do not set this up before you request a visit, when the video starts you may be asked to allow access to your camera. If on mobile you may need to go to your device settings and allow the 98point6 app to have microphone and video access.