Access to primary care through the app is available to most dependents ages 1 year and older who are eligible through their parent or guardian’s Sponsored Plan. Both the parent and child must be on the same Sponsored Plan.
Dependents 18 years and older:
If your dependent is 18 years or older, they’ll need to download the app on their mobile device. If they’re listed as a dependent on your medical plan, they should be automatically linked with your Sponsored Plan. In some instances, they may be asked to add their SSN pending your Sponsor.
Dependents 1–17 years:
Care for children ages 1–17 years old must be requested by a parent or legal guardian who is listed as an authorized care provider under a Sponsored Plan. To request care for your child, begin a visit as you normally would. A list of your eligible dependents ages 1–17 will appear. Select who you’re seeking care for and complete the child’s profile.
Care for children ages 1–17 who are not covered by a sponsored medical plan are ineligible for on-demand care.
Dependents younger than 1 year:
At this time, children under one year of age cannot receive on-demand care through the app.