How do I troubleshoot audio or video issues during a Behavioral Health session?

First ensure that you allow camera and microphone permissions for the behavioral health website when prompted by the browser

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How to change camera and microphone settings used by the website

iPhone or iPad with Safari

Android phone or tablet with Chrome

Open Chrome
Click on the three dots in the upper right corner
Choose Settings > Site Settings
Select the settings you want to change
Use the options to change the camera or microphone settings, and ensure “sites can ask to use” is checked

Mac desktop with Safari

Open Safari
Click on the Safari menu bar at the top left corner of the desktop
Choose Preferences, or Settings > Websites
In the left menu panel, select the settings you want to change
Use the options in the right pane to configure the camera and microphone settings
Ensure permissions for bh.98point6.com is set to Allow

Mac desktop with Chrome

Open Chrome
Click on the three dots in the upper right corner of the browser
Choose Settings > Privacy and Security > Site Settings > Permissions
Select the setting you wish to change
Use the options to change the camera or microphone settings and ensure “sites can ask to use” is checked

Windows desktop with Chrome

Open Chrome
Click on the three dots in the upper right corner of the browser
Choose Settings > Privacy and Security > Site Settings
Select the settings you wish to change
Use the options to change the camera or microphone settings and ensure “sites can ask to use” is checked

Windows desktop with Edge

Open Edge
Click on the three dogs in the upper right corner of the browser
Choose Settings > Cookies and Site Permissions
Select the settings you wish to change
Use the options to change the camera or microphone settings, and ensure “ask before accessing” is enabled

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