How do I troubleshoot audio or video issues during a Behavioral Health session?

First ensure that you allow camera and microphone permissions for the behavioral health website when prompted by the browser

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How to change camera and microphone settings used by the website

iPhone or iPad with Safari

1. Open the Settings app and choose Safari
2. Scroll to the Website Settings section
3. Select the setting you want to change
4. Use the options to configure the settings
5. Ensure permissions for bh.98point6.com is set to Allow

Android phone or tablet with Chrome

1. Open Chrome
2. Click on the three dots in the upper right corner
3. Choose Settings > Site Settings
4. Select the settings you want to change
5. Use the options to change the camera or microphone settings, and ensure “sites can ask to use” is checked

Mac desktop with Safari

1. Open Safari
2. Click on the Safari menu bar at the top left corner of the desktop
3. Choose Preferences, or Settings > Websites
4. In the left menu panel, select the settings you want to change
5. Use the options in the right pane to configure the camera and microphone settings
6. Ensure permissions for bh.98point6.com is set to Allow

Mac desktop with Chrome

1. Open Chrome
2. Click on the three dots in the upper right corner of the browser
3. Choose Settings > Privacy and Security > Site Settings > Permissions
4. Select the setting you wish to change
5. Use the options to change the camera or microphone settings and ensure “sites can ask to use” is checked

Windows desktop with Chrome

1. Open Chrome
2. Click on the three dots in the upper right corner of the browser
3. Choose Settings > Privacy and Security > Site Settings
4. Select the settings you wish to change
5. Use the options to change the camera or microphone settings and ensure “sites can ask to use” is checked

Windows desktop with Edge

1. Open Edge
2. Click on the three dogs in the upper right corner of the browser
3. Choose Settings > Cookies and Site Permissions
4. Select the settings you wish to change
5. Use the options to change the camera or microphone settings, and ensure “ask before accessing” is enabled